# What is STNET ID? And How to Access It

STNET ID is a Single Sign-On (SSO) system for logging into various services of the company. This system is called "STNET ID." Read more announcements [here](https://docs.stnetradio.com/stnetid/movetostnetid).

## What is STNET ID?

STNET ID is a system that employees and associates can use to update personal information and access work-related services. The purpose of this system is to provide convenience and enhance security when logging in. You can access the system at [id.stnetradio.com](https://id.stnetradio.com) (only for the stnetradio.com domain or STNET Radio employees, not yet available; please wait for further announcements).

***

## Login Instructions for Employees

First-time login instructions for new employees using STNET ID.

### First-time login instructions (for employees with accounts created after October 15, 2024)

For employees who want to access various services that we support, [you can follow the first-time login instructions here](https://docs.stnetradio.com/stnetid/service).

{% stepper %}
{% step %}

#### Login

Go to the website [id.stnetradio.com](https://id.stnetradio.com), enter your email, click "continue," and then enter your password. Your first-time password is your date of birth (in the Gregorian calendar). For example, if your birthday is January 1, 1990, your password is 1January1990 (with the first letter of the month in uppercase).
{% endstep %}

{% step %}

#### Start changing your password

After logging in, select to edit your information, then choose to change your password, and follow the steps.
{% endstep %}

{% step %}

#### Completion

{% endstep %}
{% endstepper %}

### How to create a new password for the first login (for employees with accounts before October 20, 2024)

For services that require STNET ID, you can create a new password following these steps:

{% stepper %}
{% step %}

#### Login

Log in to Google Accounts using your company email address (the system will log you out immediately after the first use). After entering your email, click "Next." The system will take you to `auth.stnetradio.com` —don’t worry, just follow the next steps.

<img src="https://1111460076-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRK9AEjvVrVLZq3a28nw1%2Fuploads%2Fgit-blob-f987fbc91688d180b841e72b21d9b7bd2e9f2aab%2FSTNETID-LoginPage.png?alt=media" alt="" data-size="original">
{% endstep %}

{% step %}

#### Change Password

Once you access STNET ID, enter your email or username, then click "continue." Next, select “Forgot password” and follow the instructions to create a new password.

<img src="https://1111460076-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRK9AEjvVrVLZq3a28nw1%2Fuploads%2Fgit-blob-bf392d8d37a1b1903b82869d8c7438bc8f8589aa%2FSTNETID-ResetPage.png?alt=media" alt="" data-size="original">

Enter the 6-digit confirmation code sent to your email, then create and confirm your new password.

After registration, you'll be redirected to the Passkey registration page. Follow the instructions to register by selecting to verify on another device (if using office equipment). Once successful, the system will take you to Google's page. If not, read the solution [here](#if-the-passkey-registration-page-does-not-appear-but-shows-the-password-change-success-page).

<img src="https://1111460076-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRK9AEjvVrVLZq3a28nw1%2Fuploads%2Fgit-blob-94887692f1eebec0214f8fab1f894e44f7b765be%2FSTNETID-Passkey.png?alt=media" alt="" data-size="original">
{% endstep %}

{% step %}

#### Completion

{% endstep %}
{% endstepper %}

***

## Troubleshooting

Simple troubleshooting methods from us. You can read more \[here]. If you're unable to solve the issue, please contact us at <team@stnetradio.com>.

<details>

<summary>If the Passkey registration page does not appear but shows the password change success page</summary>

If you have created a password but do not see the Passkey registration page, follow these steps:

#### 1. Return to the Google Account login page

You need to return to the main Google Account page to log in again.

#### 2. Log in again

You need to log in again using your @stnetradio.com or @team.stnetradio.com email address to log in using STNET ID.

#### 3. Log in to STNET ID

The system will then redirect you to STNET ID. Enter your email and the newly created password, then click "continue." The system will take you to the Passkey creation page.

#### 4. Create a Passkey

You will be able to create a new Passkey. Choose to create a Passkey and continue by verifying on another device (if using office equipment).

* If you choose not to create a Passkey, you can still use your account. However, when logging in again, you will not be able to use Face ID, Touch ID, or physical authentication for login. You will need to enter your password instead.
* If unable to log in due to incorrect email, username, or password, please check to ensure correctness. If the email or username is correct, select "Forgot password" and follow the steps again.

After successful Passkey registration, the system will take you to Google's page. If not, read the solution [here](#if-passkey-registration-returns-to-the-registration-page-again-what-should-you-do).

</details>

<details>

<summary>If entering your email or username shows no data found, what should you do?</summary>

If you encounter this issue, you will need to contact us immediately to update the information. Contact us at <team@stnetradio.com> or submit a request at [request.stnetradio.com](https://request.stnetradio.com), select "Request to update information from the database."

</details>

<details>

<summary>If Passkey registration returns to the registration page again, what should you do?</summary>

If you face this issue, you can solve it as follows:

#### 1. Close the registration page

Please close the registration page and go to [google.com](https://google.com) again to log in.

#### 2. Log in

Log in again by entering your @stnetradio or @team.stnetradio.co email address. The system will take you to **STNET ID**.

#### 3. Continue with the Passkey

Once on this page, select to continue with the Passkey. If the “Continue with Passkey” button does not appear, click on the email field, and the system will show the option to log in using a Passkey via your operating system. If not found, you can check the supported operating systems and devices [here](https://docs.stnetradio.com/stnetid/passkeysupported).

#### 4. Completion

</details>

<details>

<summary>If you see the "Google Workspace - Invalid Email" page and cannot log in</summary>

We have a simple solution: go to [help.stnetradio.co/logout](https://help.stnetradio.com/logout) on the website where the message appears, then log in as usual using your email or Passkey instead.

</details>

If you encounter issues with registration or have further inquiries, feel free to contact us at: <team@stnetradio.com>.